How can we help you?

Answers for trainers running Fitbase on WhatsApp.

Popular Topics

Getting Started

Connecting your number and going live.

WhatsApp Automation

How Fitbase Agent replies to clients.

Services & Packages

How your sessions and packages show up in WhatsApp.

Sessions & Bookings

Scheduling, cancelling, and managing training sessions.

Notifications

Staying on top of new messages and bookings.

Billing & Plans

Pricing, upgrading, and what's included.

Privacy & Security

How client data is handled.

Getting Started

WhatsApp Automation

Services & Packages

Sessions & Bookings

Notifications

Billing & Plans

Privacy & Security

Still need help?

Email our support team directly

Test on WhatsApp

How can we help you?

Popular Topics

Getting Started

How do I get started with Fitbase?

Do I need a new WhatsApp number?

Do my trainers need to install anything?

WhatsApp Automation

How does Fitbase Agent answer client questions?

Does it sound like me, or obviously like a bot?

What happens outside business hours?

Can I take over a conversation mid-way?

Services & Packages

How do my packages get into Fitbase?

Can I offer different session lengths and prices?

What if I stop offering a package?

Sessions & Bookings

How do clients book a session?

How do clients cancel or reschedule a session?

Where do I see all my bookings?

Can I set specific training hours?

What if I haven't set training hours yet?

Notifications

How will I know about a new booking or message?

Billing & Plans

What plans does Fitbase offer?

Can I try it before paying?

Privacy & Security

Is client conversation data secure?

Where can I read the full privacy policy?